Continuous improvement for Design & Construction using Quality Function Deployment (QFD) in ISO 9000
Citation
HKIA journal: the official journal of the Hong Kong Institute of Architects (香港建築師學報), no.24, 2000, pp. 20-25
Abstract
In the manufacturing sector, companies have successfully applied concurrent engineering tools, including Quality Function Deployment (QFD) to determine the customer's need for design at its early stages of development. Examples from Japan, the United States, Sweden and Chile have shown that there is potential for applying QFD in building design. This paper suggests that adoption of QFD should not be considered in isolation but should instead be integrated within existing ISO 9000 quality management systems in Architecture/Engineering/Construction(AEC) organisations. The intergration between QFD concepts and ISO 9000 requirements may help to achieve synergy when pursuing quality construction. This may also help to realise continuing improvement in ISO 9000 quality management systems following the incorporation of QFD concepts within the ISO 9000 framework.
(1) Introduction
(2) Historical development of Quality Functional Deployment (QFD)
(a) Customer driven
(b) Reduces implementation time
(c) Promotes teamwork
(d) Provides documentation
(3) How QFD works
(a) Quality Function Deployment
(b) Voice of the customer
(c) Counterpart characteristics
(d) Product quality deployment
(e) Deployment of the Quality function
(f) Quality tables
(a) Customer's requirments and rating of importance
(b) Counterpart/quality characteristics
(c) Relationship matrix
(d) Correlation matrix
(e) Marketing informaiton and customer perception
(f) Technical assessment and target values
(a) Programming
(b) Design
(c) Production
(d) Construction
(3) Linking QFD & ISO 9000
(4) ISO 9000 clauses and requirments
(a) Management responsibility
(b) Quality records and information
(c) Contract review
(d) Design control
(e) Progress control
(5) Conclusion
Description
Subject
Type
Article
Format
Date
2000
Language
en